Privacy Policy
How we handle and protect your personal information
AlbiovordTechPro Ltd ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Information You Provide
We collect information that you voluntarily provide when you:
- Contact us via email or through our website
- Book a consultation or purchase services
- Subscribe to our newsletter or communications
- Complete questionnaires or provide financial information during consultations
- Participate in surveys or provide feedback
This information may include your name, email address, postal address, financial details relevant to our services, and any other information you choose to share.
Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, including:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Pages visited and time spent on our website
- Referring website addresses
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and deliver our financial education services
- To respond to your enquiries and communicate with you
- To process payments and manage your account
- To send you relevant information about our services (with your consent)
- To improve our website and services
- To comply with legal obligations
- To protect our rights and prevent misuse
3. Legal Basis for Processing
Under UK data protection law, we process your personal data based on the following legal grounds:
- Contract: Processing necessary to fulfil our contractual obligations to you
- Legitimate Interests: Processing necessary for our legitimate business interests, provided these do not override your rights
- Consent: Where you have given explicit consent for specific processing activities
- Legal Obligation: Processing necessary to comply with legal requirements
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third parties who assist us in operating our business (e.g., payment processors, IT support), bound by confidentiality agreements
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with any merger, acquisition, or sale of company assets
- With Your Consent: When you have given explicit permission
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Secure access controls and authentication
- Regular security assessments and updates
- Staff training on data protection practices
However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:
- Client records: 7 years after the end of the client relationship
- Financial records: As required by tax and accounting regulations
- Marketing preferences: Until you withdraw consent
- Website analytics: 26 months
7. Your Rights
Under UK data protection law, you have the following rights:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your data in certain circumstances
- Restriction: Request limitation of processing in certain circumstances
- Portability: Request transfer of your data to another organisation
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us using the details provided below.
8. Cookies
Our website uses cookies and similar technologies. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
11. International Transfers
Your information is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy regularly.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Data Protection Officer
AlbiovordTechPro Ltd
47 Whitfield Street
London W1T 4HF
United Kingdom
Email: [email protected]
14. Complaints
If you are not satisfied with our response to any data protection concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk